INTERNAL SALES ASSISTANT

Swansea

Avonside Insulation Supplies and the Kellaway Group of businesses are ambitious and have a strong and determined approach to growth. To support this growth and to achieve our strategic company goals we have many development opportunities available at all levels of the business.

Salary – £30,500 per annum plus overtime, bonus and benefits

Pay and Benefits:

• 30 days holiday (including bank holidays)
• Monthly performance bonus
• Contractual sick pay scheme
• Group pension scheme
• Free life insurance scheme
• Cycle to work scheme
• Uniform & PPE provided
• Employee Assistance Programme including:
  • Unlimited 24/7 Remote GP appointments
  • Unlimited Mental Health Support
  • Physiotherapy consultations
  • Medical Second Opinion
  • Financial and Legal Support
  • Wellbeing Content and Assessments
  • 1-2-1 Lifestyle Coaching sessions
  • Savings and Discounts
• Full training and coaching
• Extensive opportunities for career development

Hours:

Monday to Friday 7.00am to 4.30pm

Main purpose of job:

Duties will include responsibility for building relationships with new and existing customers, driving sales within the branch, maximise branch performance by increasing turnover and margin through sales and related stock management, sales quotations, telephone sales, liaising with other departments and covering the sales counter.

Main tasks of the job:

• Ensuring the highest level of customer satisfaction by delivering and, where possible, exceeding customers’ expectations
• Dealing promptly and efficiently with queries
• Building business relationships with key customers
• Taking and processing correctly customers’ telephoned orders
• Handling customers’ payments
• Managing ledgers and developing own customer base
• Liaison with suppliers and purchasing stock within the company’s timescale criteria

Main requirements of job:

• Good customer service skills
• Sales skills and negotiation experience
• Good telephone manner and communication skills
• Experience in related industry
• Good administrative, organisation and numerical skills
• Self-motivated and enthusiastic